RETURNS + CANCELLATIONS

GOT A QUESTION ABOUT RETURNS?

We hope you’ll be totally thrilled with your kit but if you aren’t, please get in touch with Esther at hello@leatherneedlethread.com

But please be mindful that leather is a natural product. Every hide is unique and will have tonal variations, marks or scars which are natural features of the leather.  Over time, your bag may age beautifully into a unique item you can cherish for many years.

Contact me within: 7 days of delivery

Ship items back within: 14 days of delivery

I DON'T ACCEPT EXCHANGES OR CANCELLATIONS

But please contact me if you have any problems with your order.

THE FOLLOWING ITEMS CAN'T BE RETURNED

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalised orders
• Digital downloads

 

CONDITIONS OF RETURN

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, in the original packaging, the buyer is responsible for any loss in value.

CANCELLATION OF IN PERSON WORKSHOPS

If you cannot make a workshop you have booked, then, as long as it is longer than 30 days to the start of the workshop you can either change to another date or get a full refund.  Less than 30 days to the workshop date, you can change the date but no refund can be given.  This is because materials are ordered in advance of the workshops.